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Our dedicated team does its best to help in any situation. If you have questions about our tools, plugins, apps, or workflows, or if you would like to provide feedback, don't hesitate to contact us. Please attach all necessary details, including the tool or feature name, order number, screenshots, screen recordings, or files, to help us solve your case faster.

We provide real human support, so rest assured that you won't be talking to bots. Please be patient if we do not respond immediately. Our team usually responds to support requests within 24 hours on workdays. If you have not received a response from us within 48 hours, please reach out to us again.

Before reaching out to us, please take a look at the following frequently asked questions. You may find the answers you're looking for there.



General Questions

Not necessarily. EditingTools.io offers many converters and generators that can be used for free without an account.

However, tools that require uploading media files, such as audio or video files, AI tools, and more complex tools require an account.

Yes, a basic EditingTools.io account is free. EditingTools.io also features over 40 free tools. However, some of the free tools have limitations. You can upgrade your account with a subscription. Other tools may require AI credits.

Yes. We offer an API that allows you to incorporate our tools into your own app.

Of course! All of our tools are built for commercial workflows. Feel free to use them for any project. You don't need to mention EditingTools.io in your project credits. However, if you would like to include us in the credits of your film, we would be more than happy to do so. You find our logo to download in the Press & Media Kit, its linked in the page footer.

Yes, just send us a message. We offer customized tool and plugin services.

No. You can purchase plugins without creating an account. You can connect them to an account later if needed.

No, we don't track our users for marketing.

Currently, we are unable to provide a free 24/7 support hotline. However, if necessary, we offer Zoom sessions in some cases.



Data Protection

No. Uploaded files are processed directly and not stored on our server. For asynchronous tools, files are only stored during the process.

We process files on our servers in the cloud.

No, EditingTools.io does not use your data to train AI models, nor do we share your uploaded data with third parties for that purpose.

The only exception are our third-party AI tools that use third-party LLMs to process your data. EditingTools.io does not control how third parties use your data to train LLM models.

For example, if a file was converted without an account, it will only be stored for a short amount of time. This gives the user the option to download the file before it is automatically deleted from the server. This time frame generally ranges from 10 minutes to 1 hour.

If a file is processed with an account, the user can define how long the generated file is stored. To set the storage duration, go to User Account > Settings.

Generated files can be deleted manually at any time under Account > Files.

Yes, some of our tools allow you to password-protect your files. This feature requires an active subscription.

We use a secure system to store user files. Our server provider's data centers are ISO 27001 certified, ensuring the highest levels of security and dependability. Additionally, we use bot and cyber protection from multiple services. Files can also only be accessed using SSL.

Yes, likely. The majority of our tools are built so that all your data is safely and anonymously processed. However, AI tools should be cleared in advance. Please contact our team for any questions.

No. We don't have an offline app for all of our features. Some apps, like Live Timecode Notes, can be purchased as offline applications. However, using EditingTools.io without an internet connection is likely not possible.

Our product servers are located in Europe. Our server provider's data centers are ISO 27001 certified, ensuring the highest levels of security and dependability. Additionally, we use bot and cyber protection from multiple services.

You can log in and go to "Account > Delete My Account". Your data will be deleted immediately. Generated files will be deleted within 24 hours.

Be sure to check out our File Security Guide for more information.



Subscriptions

No, most tools can be tried for free without a subscription.

Log in to your account and select "Pro Membership." Then, click "Manage." On the Stripe page, scroll down and select "Cancel Subscription." Follow the steps on the Stripe page to cancel your subscription before the end of its period.

We offer an annual subscription at a significant discount compared to the monthly subscription. We offer a team subscription model for companies that allows multiple people from the company to enjoy all Pro Features as well.

A refund within the first 14 days is only possible if non of the Pro Features have been used and no AI credits from the subscription have been used.

Yes. We issue an invoice for every purchase.

If you have used all the AI credits included in your subscription and want to use more AI tools, you will need to purchase additional credits.




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